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Privacy & Policy

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

We never sell or distribute your contact information or statistical information and we do not send unsolicited messages. Packages are shipped in plain, unmarked wrappings with a return name of Will Power Holdings to protect your privacy. Payments made through PayPal show up on your credit card statement as PayPal Will Power.

The Information We Collect:

This notice applies to all information collected or submitted on the Sinthetics website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages may include your:
Name
Address
Email address
Phone number
Credit/Debit Card Information (etc.)

The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive special offers and information as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better cater to the needs and wants of our clients. We do not sell this information or otherwise distribute it although we may use statistical data for production and media purposes. An example of how we may use statistical data (never actual names, addresses, emails etc) may be to report to a journalist that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women have purchased our products, but we would not disclose anything that could be used to identify those individuals.

Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children’s Privacy:
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 18, and no part of our website is structured to attract anyone under 18.

We reserve the right to refuse sales or service to any individual at any time. We reserve the right to cancel an order placed into our system if the client is discovered to be related to a scam or intending to use Sinthetics proprietary forms or engineering. If an order is cancelled after payment has been made, standard refund policies will be instituted.

You can order an array of individual items aside from dolls on our site – these include accessories such as wig brushes and doll stands, and also extra items such as attachments, inserts and doll heads. To purchase a doll head, however, you must either be adding to a new doll order, or you must already own a Sinthetic or Lovable Doll. We will need the doll number to match skin tones. The Sinthetics heads are not interchangeable by brand – they only work with Sinthetics and LDs.

Refund/Cancellation policy: An order can be canceled in writing prior to the start of production. A 10% fee will be retained on canceled orders, plus the price of any special ordered items that have been special ordered or come into stock (wigs, eyes, personal shopper outfits etc). A refund of the balance paid will be given within 30 days unless other arrangements are made. Once an order has entered production it cannot be canceled but we will assist in an owner transfer if necessary. The 10% fee retained covers administrative costs, time spent with clients, materials etc.

Payments on custom orders are non-refundable. Custom orders, even if cancelled mid-stream, are not eligible for refunds.

Return Policy
Due to the nature of our products, we do not accept returns unless you received the wrong item, the item arrived damaged, or the item was grossly misrepresented. Please make sure that you ask questions prior to ordering. We are happy to assist you in making your selections. All manikins and novelty products are shipped with insurance should damage occur in transit. Remember to take pictures of your item when it arrives, including pictures of the condition of the box prior to opening it.

How To Contact Us:
Should you have other questions or concerns about these privacy policies, please contact us by any of the means posted on our Contact Us page.

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